Insta360 Ace Pro Dive Case

Happiness Guaranteed

• Not thrilled with your order? We’re here to make it right with a simple, stress-free return process.

When Can You Return?

• Return within 14 days of delivery—no matter the reason.
• Covers damaged, defective, wrong items, or just not what you expected.

How It Works

• Start Your Return:Log into your Devicean account or email help@devicean.com with your order number. We’ll provide a prepaid return label.
• Pack It Up: Place the item in its original packaging, unused, with all accessories included.

Send It Back

• Damaged, defective, or our mistake? Return shipping is free—we cover everything.
• Change of mind? No upfront cost for the label; a small return shipping fee applies unless we made an error.

Your Refund

• Processed in 5-7 business days after we receive your return.
• Refunded to your original payment method—full amount for defects, damage, or our errors.
• Lost package? We automatically refund if it doesn’t arrive, no need to ask.

Our Commitment to You

• Damaged or Wrong Item? Full refund or replacement—your choice.
• Not Satisfied? Return it for a refund (small shipping fee applies unless we made an error).
• Our Mistake? We’ll fix it fast—refund or reship, no hassle.
• Lost Before Delivery? Fully refunded automatically—we track every order.

Need a Swap?

• No direct exchanges yet—just return the item and order the new one. We’ll keep it smooth.

Always Here to Help

• Need assistance with returns, refunds, or anything else? Reach out to help@devicean.com. We aim to reply promptly, and if not immediately, within 7-24 hours. Your satisfaction is our top priority.

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