Help Center

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website or through our order tracking page. Please allow a few hours for the tracking information to be updated.

Once your order has been processed, you can expect your delivery within the following estimated timeframes:

• North America: 5–10 business days
• Europe: 5–10 business days
• Asia: 5–10 business days
• Australia & Oceania: 5–15 business days

Please keep in mind that delivery times may vary due to factors like peak shopping periods, customs processing for international orders, or occasional carrier delays.

We’re here to help! If you have any questions or concerns about your delivery, don’t hesitate to reach out to our support team.

We want you to feel completely confident in your purchase with us, which is why we offer a full refund guarantee for any orders that are clearly marked as lost or undelivered according to the delivery information.

If your order has not been marked as lost or failed but remains undelivered after 4-6 weeks, we also consider it lost and will provide a full refund.

Rest assured, we actively track all orders to ensure they reach you. Even if you don't reach out, we monitor the status and will take action to resolve any shipping issues, providing peace of mind and our shipping guarantees.

We understand how important it is to receive your package on time, and we’re here to help. If your package is delayed, we recommend checking the tracking information for the latest updates. If you need further assistance, please don’t hesitate to reach out to our friendly customer support team. They will be more than happy to assist you and provide any additional details you may need. We're committed to ensuring your experience is as smooth as possible!

We understand how important it is for you to receive your order on time, and we are committed to ensuring a smooth and worry-free experience. While we strive for perfect deliveries, we also have a strong guarantee in place to address any delivery issues that may arise:

1.If your order is marked as lost: In the rare event that your order is marked as "failed" or "undelivered" by the carrier, we will provide you with an immediate full refund, no questions asked.

2.If your order is undelivered after 4-6 weeks: If your package has not been delivered and there is no update from the carrier, we will consider it lost and issue a full refund, ensuring you are taken care of

We track the status of all shipments closely. If any issues arise, rest assured that we will step in and proactively resolve them, even if you haven't reached out to us yet. Your satisfaction is our priority, and we're here to help every step of the way!

Yes, we are happy to ship to P.O. Boxes! We want to ensure that your order reaches you without any issues. If you have any concerns about your delivery, please feel free to reach out to our customer support team. We’re here to help!

If part of your order is missing, it may have been shipped in multiple packages. In this case, you should have received a separate tracking email for each package. Please check your inbox for these details, and if you have any concerns, feel free to reach out to us. We're here to help and ensure your order arrives safely!

To make your checkout experience as easy and secure as possible, we accept a variety of trusted payment methods, including:

• Credit and Debit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Amazon Pay

Plus many other reliable online payment options. Rest assured, your payment information is always handled with the utmost care and security. We’re here to help every step of the way!

We understand how frustrating it can be when an order is canceled, and we're here to help. There are several reasons why this might happen, including issues with payment processing, inventory availability, or shipping concerns. Please rest assured that we are committed to resolving any issues as quickly as possible. If your order was canceled, you should have received a notification with more details. If you have any questions or need further assistance, our customer support team is here for you and happy to assist!

If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request. However, please note that once an order has been processed and shipped, it may not be possible to make changes.

You can reach our customer support team by visiting the "Contact Us" page on our website. We provide various contact options, including email, phone, and live chat support. Our dedicated team is ready to assist you with any questions, concerns, or technical issues you may have.

You can request a return within 14 days of receiving your package. Please contact us at help@devicean.com to initiate the return process.

If you receive a damaged or incorrect product, please contact us immediately at help@devicean.com. To expedite the resolution process, please include photos or videos clearly showing the issue when you reach out to us.

Once we receive your returned item, we will inspect it and notify you of the refund status. You will also receive an ARN (Acquirer Reference Number) code, which you can use to monitor the refund amount in your bank account.

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as sending the wrong item or a defective product. Please note that the shipping cost will be deducted from your refund.

For any additional questions or assistance, please reach out to our customer service team at help@devicean.com. We are here to help ensure your satisfaction with Devicean products.